It is important to us that you are satisfied with your purchase.
All exchanges and refunds will be made as follows :
- Please notify us of your desire for a refund or exchange upon receipt of your garment.
- The garment must be in the same condition as when shipped. It must not have been worn, except for the trying it on upon receipt and it must not have been washed.
- Original labels must be in place.
- Please return the item in the same reusable bag or shipping box used for your garment, as quickly as possible, within a maximum of 14 days following the initial shipping date
- Returns and exchanges will be authorized after having received and inspected the garment. An exchange or return will be possible if the garment has not been worn, washed or damaged. We reserve the right to refuse an exchange or refund if these conditions are not respected.
- The initial shipping costs are non-refundable.
- The customer is responsible for shipping costs incurred in returning the garment to us.
- The refund or exchange, if applicable, will be made within a reasonable timeframe in order to process your request.
- The costs of shipping the item of clothing requested in exchange the first time will be covered by MiniRobe.